SUMMARY OF QUALIFICATIONS

Experienced Senior Project Manager with over 7 years of expertise in leading complex, cross functional initiatives across diverse industries and matrixed organizations. Proven skills in end-to-end project management, program development, risk mitigation, process optimization, and regulatory compliance (ETL, UL, CE, NSF, RoHS). Proficient in utilizing Smartsheet and SyteLine ERP to align projects with business objectives, brand strategies, and customer expectations. Known for results-oriented leadership, adaptability, and effective problem solving within collaborative teams.

KEY STRENGTHS

• Strategic Planning & Execution 

• Resource Allocation & Optimization

• Continuous Improvement & Sustainability

• Risk & Issue Management

• Stakeholder & Community Engagement

• Regulatory Compliance & Quality Assurance 

SKILLS 

• Project Management Methodologies: Agile (Scrum/Kanban), Waterfall 

• Tools & Systems: Smartsheet, Asana, Microsoft Planner, SyteLine ERP, Oracle, Adobe Creative Cloud, Hootsuite, MailChimp

•  Regulatory Compliance: ETL, UL, CE, NSF, RoHS 

• Analytical Techniques: Root Cause Analysis, Data Driven Decision Making, Market Data Analytics 

• Communication & Collaboration: Cross Functional Team Leadership, Training & Coaching, Stakeholder Management

• Operational Optimization: Process Improvement, Resource Utilization, Workflow Automation 

PROFESSIONAL EXPERIENCE 

Director of Programs 

The Line – North Bend | December 2023 – October 2024 

• Led strategic planning and execution of biking programs emphasizing sustainability, active living, and community engagement. 

• Oversaw end-to-end program development using Microsoft Planner, Teams, and SharePoint, improving visibility into key milestones and risks. 

• Implemented Connecteam for workforce management, optimizing schedules and reducing costs by $80,000. 

• Collaborated with marketing, operations, and finance to integrate new programs into brand strategies, enhancing customer experiences. 

• Conducted root cause analysis to refine resource utilization and improve team performance for on time delivery. 

• Established partnerships with external organizations to expand program offerings and community outreach. 

• Trained staff in best practices in program delivery, increasing overall effectiveness and engagement. 

• Managed volunteer recruitment and onboarding, supporting staff and fostering meaningful community involvement. 

Continuous Improvement Manager & Compliance Specialist

Middleby Coffee Solutions Group – Renton, WA | January 2022 – December 2023

• Achieved a 57% increase in project completion for sustaining engineering through a Smartsheet based process integrated with SyteLine ERP, reducing field failures by 37%. 

• Streamlined product development lifecycles in compliance with ETL, UL, CE, NSF, and RoHS standards, accelerating global launches by 17%. 

• Developed compliance frameworks minimizing risk, enhancing quality assurance, and reducing downtime by 17%. 

• Led cross department projects, including an automated new part approval system that increased approvals by 1300% and eliminated workflow bottlenecks. 

• Utilized root cause analysis for proactive risk management, fostering a data driven problem solving culture. 

• Collaborated with plant teams to implement manufacturing improvements, resulting in a 17% increase in productivity, 19% increase in throughput, and a 23% boost in efficiency. 

• Coached team members in problem solving techniques to drive independent process improvements and increase employee engagement.

• Established standard work procedures across departments, enhancing operational consistency and reducing variability in output quality. 

Technical Writer & Compliance Specialist 

Middleby Coffee Solutions Group – Renton, WA | December 2021 – January 2023

• Created standardized templates for technical materials, improving accuracy by 21% and productivity by 17.3%. 

• Developed comprehensive technical documentation, including user manuals, installation guides, and compliance reports, for multiple product lines. 

• Spearheaded documentation initiatives for new product launches, collaborating with engineering and quality teams to accelerate release cycles. 

• Introduced style guides to maintain consistent branding in all technical and customer-facing documentation. 

• Coordinated approvals with regulatory bodies to minimize delays and expedite market availability.

Marketing Specialist 

Sportworks Northwest Inc. – Woodinville, WA | July 2019 – December 2021

• Executed end-to-end marketing campaigns across social media, content creation, email marketing, and events, increasing digital engagement by 33%. 

• Collaborated with sales and product teams on cohesive branding and go-to-market messaging for new product launches. 

• Utilized Adobe Creative Cloud, MailChimp, and Hootsuite to enhance brand visibility and customer interaction. 

• Analyzed market data to refine marketing strategies, optimize product positioning, and drive demand. 

Customer Service & Social Media Specialist 

Katadyn North America – Brooklyn Center, MN | July 2018 – July 2019

• Managed customer facing channels (Facebook, Twitter), improving response times and elevating user satisfaction.

• Used Google Analytics and HubSpot to monitor engagement, refine outreach, and address issues proactively.

• Handled approximately 75 daily inquiries (calls, emails, social DMs) and processed 15+ warranty tickets per day.

Website & Social Media Manager

Pioneer Midwest – Osseo, MN | November 2017 – July 2018

• Developed and executed eCommerce strategies (SEO, targeted campaigns, content management) increasing global brand awareness by 23.7%.

• Created promotional materials using Adobe Creative Suite, driving both online and instore traffic.

• Optimized posting schedules based on analytics to maximize engagement and expand audience reach.

Social Media/Website Specialist & Coach

The Fix Studio – Minneapolis, MN | December 2015 – November 2017

• Planned and led community events, enhancing brand engagement with targeted social media strategies.

• Coached approximately 40 cycling and running clients daily, designing data driven training programs.

• Organized and wrote workout schedules to maintain high retention rates and client success.

EDUCATION

• Research Master of Arts, Cultural Analysis
  Universiteit Van Amsterdam – Amsterdam, Netherlands | January 2012

• Master of Arts, Comparative Religion
  Iliff School of Theology – Denver, CO | January 2010

• Bachelor of Arts, Psychology & Religious Studies
  Lawrence University – Canton, NY | January 2007

CERTIFICATIONS

• Smartsheet Product Certified Project Manager

• Level 3 USAC Certified Cycling Coach

• Wilderness First Responder

KEY ACHIEVEMENTS

• Directed ecofriendly programs promoting active living and community engagement, saving $80K in operational costs.

• Streamlined compliance with ETL, UL, CE, NSF, RoHS standards, accelerating product launches by up to 17%.

• Deployed Smartsheet based systems to reduce scope creep by 23% and save $200K across multiple projects.

• Reduced product error rates by ~25%, cutting costs by $250 per product build and broadening market reach.

• Oversaw the launch of a first ever consumer facing product line at Middleby Coffee Solutions.